Business-to-Consumer
In a business-to-consumer environment, providing customers appropriate options for shipping that are cost-effective for the organization and meet customers' expectations are critical for success. Fortigo can help you streamline your outbound logistics and improve your returns process.
Streamline Your Outbound Logistics
Fortigo streamlines outbound logistics by incorporating your customers' shipping requirements along with all business rules of your organization. It integrates with all your transportation partners to provide you with a common, carrier neutral system for manifest generation, real-time in transit inventory visibility, and proactive inventory monitoring and management to your end customers as well as your vendors by providing logistics intelligence. Fortigo provides one central repository of enterprise logistics information that anyone in the extended organization can access, including sales, procurement, finance, vendors or customers. Fortigo is built on a web native platform which makes it available to all your facilities anywhere in the world, thus enforcing business strategy, promoting process standardization and easier adoption of best practices. Moreover, it can scale seamlessly to support your growing business needs since there is no client software to be installed. You only need your browser.
Fortigo's logistics optimization engine takes into account many different factors in order to determine what carrier and what service level to use for each and every shipment. Criteria considered include business rules, carrier contracts, customer/vendor service level agreements, multiple rate sheets, delivery zones and transit time. The decision on how to tender a particular shipment is also influenced by consolidation as well as co-ship opportunities in order to reduce cost.
Fortigo provides closed-loop auditing for all shipments. This includes monitoring the progress of a shipment from the moment it is expected to ship until it is delivered and proof of delivery is obtained. In-transit exceptions are automatically monitored and the appropriate party is notified. Carrier service guarantees and rate sheets are closely monitored for auditing on-time performance as well as accurate freight billing. You no longer have to rely on carrier generated performance reports. You can now access this information with the click of your mouse.
Returns Management
For consumers, returns can often be cumbersome and difficult to process. Consumers need easy access to accurate shipping documentation, capability to arrange shipment pickups and proper billing of return shipping charges. Fortigo direct integration to your preferred carrier systems allows your customers to easily tender a return shipment.
Carrier-approved label printing on the customer's own printer along with any other manifests/labels you specify reduce manual steps. Once the returned shipment is in-transit Fortigo monitors it and provides advance notification to warehouse personnel. In-transit exceptions are automatically captured and the appropriate party is notified. This leads to improved logistics and higher customer satisfaction.